Why we forked.
Konversio is a non-profit, MIT-licensed customer service platform for teams that want to own their support stack, control their AI layer, and deploy for digital sovereignty.
Origin
Konversio is hard forked from Chatwoot CE v4.13. We had contributed to Chatwoot as open-source contributors and valued the community foundation it created for customer engagement.
Over time, the center of gravity around AI moved toward the commercial enterprise layer. That is a valid business choice, but it left a gap for teams who wanted agentic customer service automation as part of a community-owned, fully open stack.
Pilot replaces the closed AI layer
Meet Pilot Pilot is Konversio's 100% open-source AI support agent for replies, summaries, routing, and automation. It is designed to run with your model keys, EU-hosted providers, or self-hosted open models.
After the fork, we removed the enterprise-only AI dependency and built our own open AI layer on top of the community foundation, without AI tiers, proprietary agent limits, or paywalled automation.
Why it exists
The most interesting developments in customer service are now agentic: drafting, summarization, routing, workflow automation, retrieval, and action-taking assistants. Konversio exists because those capabilities should be available to the open-source community, not only to enterprise customers.
Our position is simple: customer conversations, prompts, embeddings, and model traffic should remain under the operator's control. That means open licensing, portable infrastructure, visible model choices, and a clear path to European or self-hosted deployment.
Built for European digital sovereignty
Pilot, Konversio's AI layer, was redesigned with European digital sovereignty in mind. The goal is to disconnect customer service AI from required U.S. hyperscaler dependency and make the stack practical for EU-hosted or self-hosted operation.
That means focusing on European-owned AI providers and open models such as Gemma, Qwen, and Whisper, while keeping prompts, embeddings, customer conversations, and model traffic under infrastructure the operator controls.
We have tested the stack on Scaleway and Nebius as part of validating EU-hosted deployment paths.